The impact of informal patient navigation initiatives on patient empowerment and National Health Insurance responsiveness in Indonesia

• Nasreen S Jessani,
• Inke Mathauer,
• Dinna Prapto Raharja,
• Retna Hanani,
• Fransiscus S Joyoadisumarta

Affiliations

Nasreen S Jessani

Centre for Evidence-based Health Care, Faculty of Medicine and Health Sciences, Stellenbosch University, Cape Town, South Africa

Inke Mathauer

HGF, WHO, Geneva, Switzerland

Dinna Prapto Raharja

Department of International Relations, Bina Nusantara University, West Jakarta, Indonesia

Retna Hanani

Synergy Policies, Jakarta, Indonesia

Fransiscus S Joyoadisumarta

Synergy Policies, Jakarta, Indonesia