The Effect of Trust and Job Satisfaction on Citizenship Organizational Behavior in High school

Abstract

This research aims to understand the effect of trust and job satisfaction on organizational citizenship behavior. It was quantitative research in twenty-two senior high schools in Medan city, Sumatera Utara, Indonesia. The research used a survey method with path analysis applied in the testing hypothesis. It was conducted on 292 teachers as the respondents who were selected in a simple random way. The results of this study are: (1) There is a positive direct effect of trust on organizational citizenship behavior. (2) There is a positive direct effect of job satisfaction on organizational citizenship behavior, and (3) There is a positive direct effect of trust on job satisfaction.

Keywords

• trust, job satisfaction, organizational citizenship behavior