ASSESSMENT OF THE PSYCHOLOGICAL AND EMOTIONAL STATE OF THE PATIENT FOR THE PREVENTION OF CONFLICT SITUATIONS ARISING FROM PROFESSIONAL ERRORS, INADEQUATE PROVISION OF DENTAL CARE AND PERSONAL RESPONSE TO THE DISEASE

Abstract

Prevention of conflict situations is a relevant issue in clinical dentistry. Aim. To prevent conflict situations that arise from professional errors and inadequate provision of dental care while considering the internal picture of the disease through the assessment of the psychological and emotional state of the patient. Material and methods. We assessed the psychological and emotional state of 77 (36 men and 41 women) patients aged 52 to 67 years that had fixed (group 1), removable (group 2) dentures on dental implants (group 3) using the syndrome of psycho-sensory-anatomical and functional (PSAF) maladjustment, as well as considering their satisfaction with dental rehabilitation. Results. The possibility of identifying clinical cases in which conflicts may arise due to professional errors, inadequate provision of dental care or due to the patient’s personal response to the disease is shown. Conclusion. In order to prevent patients’ complaints in such clinical situations, it is necessary to ensure the quality dental care and (or) special mental preparation of such patients needs to be completed prior to denture treatment.

Keywords

• forensic medical examination
• poor quality of medical care
• inadequate healthcare provision
• dental care
• denture
• dental rehabilitation
• internal picture of the disease