INFORMATION SYSTEMS EVALUATION CRITERIA BASED ON ATTITUDES OF GRADUATE STUDENTS

Abstract

Importance of information systems in supporting business activities and managerial decision making is growing. Decisions related to selecting a suitable information system, including the technological background, human resources, procedures and information belong to one of the most difficult and most responsible ones. As in the case of other types of investments, assets and resources invested into information system should return in a reasonable time. There has been a lot of work done in the research and application of IS evaluation techniques to different kinds of information systems. Such evaluations involve a wide variety of technical and technological considerations made by technical experts, on the other hand impacts on management of the organization or financial impacts can be addressed. The objective of the paper is to reveal the preferences of graduate students related to their information systems evaluation and to propose a general framework for such evaluations. During the experimental period two surveys were carried out within the information systems course – at the beginning when the students were completely uninformed and at the end when the students had the knowledge of individual aspects of information systems, their role within organizations and process of information systems evaluation. The former survey used a simple scoring method whereas the latter relied on formal usage of the Analytical Hierarchy Process. The results show the differences in opinions of the students between these two surveys. Presented criteria hierarchy as well as the importance of individual evaluation criteria can be used for demonstration of attitudes of graduate students of management study programs and as a general framework for information systems evaluation.

Keywords

• information systems
• evaluation
• multi-criteria analysis
• analytical hierarchy process