Investigating current practices for achieving effective participation of stakeholders in Facilities Management

Abstract

Facilities Management (FM) is one of the most important economies in the world. It has been evident that there is a lack of academic writing about conflict, overlapping authority, and stakeholder relationships. The purpose of this paper is to provide a comprehensive review of investigating current practices for achieving effective participation of stakeholders in Facilities Management. 40 Journal articles published from 2012 to 2021 were reviewed. This article focuses on academic articles including subject areas: engineering, decision-making, and construction. It examines research trends, identifies research gaps, and potential future research directions. It was found that facility managers face challenges with stakeholders because of their lack of involvement. In addition, it was also found there was an unclear framework for involvement, and the degree of participation required by stakeholders wasn't found. This review should provide researchers with insights into where research efforts are most needed and information on how to address the challenges of FM.

Keywords

• Stakeholders
• Participation
• Facility management
• Practice
• Effective
• Engagement