The Role of IT in Business Process Reengineering

Abstract

Many organizations in the world are going for Business Process Reengineering (BPR) toimprove profits, to reduce costs, to improve turn around times, to improve quality or to provide betterservice to the customer, etc. This article discusses business process, business process reengineering,top management’s role, reengineering team, process redesign, external consultant, skills required for areengineer, communicating in the team, role of IT in business process implementation and advantagesof the combination of IT and BPR in detail.

Keywords

• customer
• Business Process Reengineering
• implementation