8 The essence of health complaints mechanisms in the improvement of quality primary healthcare delivery in Malawi

• Dina Balabanova,
• Eleanor Hutchinson,
• Eric Umar,
• Maryam Chilumpha,
• Gertrude Chatha

Affiliations

Dina Balabanova

LSHTM, London, UK

Eleanor Hutchinson

Department of Global Health and Development, London School of Hygiene & Tropical Medicine, London, UK

Eric Umar

Department of Community Health, University of Malawi, College of Medicine, Blantyre, Malawi

Maryam Chilumpha

1Kamuzu University of Health Sciences, Malawi

Gertrude Chatha

1Kamuzu University of Health Sciences, Malawi