Key factors for the implementation and integration of innovative ICT solutions in SMEs and large companies involved in the multimodal transport of dangerous goods

Abstract

Abstract The increased number of transports with dangerous goods (TDG) increases the risk of both accidents and terrorist attacks. Digitalisation is crucial in order to avoid human errors and to increase safety, security and efficiency, however there are few research studies that analyse digitalisation for the TDG, this being the first time, to the author’s knowledge, that barriers to the implementation of information and communication technology (ICT) solutions for the transport of dangerous goods has been analysed. A new elicitation methodology called the ‘implementation acceleration methodology for ICT (IAM-ICT)’ has been created, with the aim of identifying and hierarchizing potential barriers to the implementation and integration of ICT solutions involved in the multimodal TDG, and with a view to overcoming the most relevant problems at an early stage. This methodology combines user-driven innovation (UDI), the analytic hierarchy process (AHP) and Bayesian networks. The application of this methodology, which is easily replicable in other fields, will enable a better design of ICT solutions so that they can be implemented and integrated in SMEs and large companies. The results show a hierarchy of potential barriers for a multi-modular ICT solution used as use case study, in two different co-designed schemes for a small and medium enterprise (SME) and for a large company.

Keywords

• ICT implementation
• Supply chain management
• Digitalisation
• Transport of dangerous goods
• Bayesian networks
• Analytic hierarchy process (AHP)