Excessive use of social media and employee’s job performance at the people’s committee of Binh Thanh district Ho Chi Minh City

Abstract

Social media is one of the largest community-building tools ever, allowing users to connect with others regardless of location and time. Employees use various social media applications to share knowledge, solve problems, collaborate, and communicate within organizations (Aral, Dellarocas, & Godes, 2013; Landers & Schmidt, 2016), improving jobs’s performance. However, access to social media is more likely to lead to overuse and inadvertently create a more stressful work environment, leading to negative results in organizations (Cao & Yu, 2019). This research aims to identify the effects and their level of social media’s different excessive usage patterns on employee job performance with the intermediate role of Strain at work. The online survey was conducted on 328 employees at the People’s Committee of Binh Thanh District (Ho Chi Minh City) in May 2020, including office managers and staff. The validity and reliability of the data have been tested using CFA and SEM. The result shows that Excessive use of social needs has the most positive effect on Strain at work. Then are Excessive use of hedonic needs at work and Technology-work conflict. Strain at work has a negative impact on job performance. However, Excessive use of cognitive needs does not have a relationship with Strain at work. Some managerial implications are proposed to help appropriate social media use to better relationships and employee job performance.

Keywords

• căng thẳng trong công việc, hiệu suất công việc, sử dụng quá mức, truyền thông xã hội, xung đột công nghệ-công việc