Burnout North of 60

Abstract

This study examined variables impacting job stress, burnout, and turnover rates among social workers north of the 60th parallel, in remote parts of Canada populated by Inuit communities. A literature review identified understaffing, social and geographic isolation, role stress, lack of professional support, and cultural and ethnic disparities as possible sources of burnout. This qualitative study evaluated these factors in relation to Northern social workers. Nine in-depth, semi-structured interviews were conducted via telephone with former Nunavut social workers, some of whom were directors, to probe the issue of burnout and turnover. Several themes emerged that are supported by the literature on burnout of social service workers in remote regions and related to the administration of Northern social work services, including understaffing, lack of supervisory support, dual role stress, and overworked staff. Findings suggest the need for giving more attention and resources to social work staff supporting Inuit clients, specifically increased staffing and culturally sensitive training.

Keywords

• social work
• aboriginal issues
• employment burnout
• servicing marginalized communities