Questionnaire Survey Analysis of User Satisfaction with Experience in Dah Hsian Seetoo Library

Abstract

Dah Hsian Seetoo Library started partial trial operation on November 1st, 2019, full trial operation on December 1st, 2019, and was officially opened on February 25th, 2020. On its first anniversary, the library staff conducted a user experience survey, with online questionnaires to collect feedback on facilities, service efficiency, impressions of library collections and so on, as a guide for future improvement. A total of 1,050 valid questionnaires were collected, and 90% of the respondents were students of National Chengchi University. The key principles of the design and planning of this new library are: Learning Commons, Special Collections and Diverse Resources. However, survey results show that users believe quiet reading space and library circulation service are still the essential functions. The second popular feature is a variety of conference places that meet the needs of learning and discussion. Then, there are exhibitions, lectures and courses that appeal to users. Special Collection Center and Maker Space require more promotion and publicity to reach out to potential users. As for the most concerned issues are flutter echoes and noise, the sound of air-conditioners on the rooftop, indoor temperature, and grass footpath safety. It is expected that the library staff and the NCCU departments concerned will soon jointly make improvement plans.

Keywords

• dah hsian seetoo library
• user experience satisfaction survey
• questionnaire
• learning commons
• special collection center
• maker space