Diagnostics of Problems and Measures to Overcome Professional Burnout

Abstract

The main aim of the article is to update the research on identifying problems and developing measures to overcome professional burnout through a combination of instruments in the author’s sociological study, taking the staff of one of the domestic enterprises as the material for the research. The aim is also to identify and determine the key symptoms of burnout syndrome. Given the brisk growth of the service sector, it is obvious that it naturally affects the increase in the number of «man-man» professions, which are among the most vulnerable ones as for the burnout probability. That is why diagnosis of such problems has been performed at a restaurant from a popular chain in Ukraine. The key objectives of this study are the following: to determine the structure of the company’s staff by estimating the burnout level; to compare negative factors influencing the restaurant employees’ work; to assess the impact of working conditions on burnout; to find out the respondents’ attitude to work; to compare the respondents’ assessments of the components of the «Individuality» factor. The study has resulted in identifying the following problems: employees’ improper attitude to work; long working hours leading to overwork; conflicting clients; inadequate rest conditions for employees. Besides diagnosing these problems, the article also suggests measures to overcome them, naming some projected indicators of reducing the effects of employees’ burnout at the enterprise under study and the corresponding costs for taking these measures.

Keywords

• burnout
• burnout symptoms
• burnout syndrome
• stress