A real bottleneck that hindered smooth service operation between different units

Abstract

To date, there has been a tendency to think that difficulty for service operations to run smoothly in healthcare organizations is attributed to resistance by professionals to changes in practices. By contrast, in the Kurashiki Chuo Hospital case reported in this paper, the true cause that obstructed safe and smooth service operations was in fact a lack of communication between units.

Keywords

• professional
• continuous improvement
• kaizen
• healthcare
• innovation