Digital sociability in Covid-19 era. Service Design for the analysis of emotional involvement in the digital city

Abstract

The recent world health emergency and the consequent virtualisation of daily life that human beings had to tackle, have brought to light the role of digital technologies in our lives and the problems linked to them. In this context, the article deals with the analysis of the most used digital platforms during the 2020 lockdown, aimed at highlighting the link between its success and the emotional-relational component of the services. To this purpose, an investigation tool coming from Service Design was created. A tool capable of supporting the action of a service performance analysis and its effects in terms of emotional factors: an opportunity for the scientific community to think on the improvement of the socio-relational components of a metaphorical digital city.

Keywords

• service design
• digital city
• digital sociability
• emotional imprint
• covid-19