Study On The Information Technology Governance Impact In The Performance of Brazilian Business- An Analysis From The Perspective Of Executives, Users And It Teams Members

Abstract

This work is primarily aimed at understanding how the models of Information Technology (IT) governance best practices can positively impact the Brazilian companies’ performance. This qualitative and quantitative study of exploratory and descriptive level was carried out through an electronic survey, to which it was invited 38 Brazilian companies that reported they were using models of information technology best practices. The constructs delimitation is given from the perspective of executives, users and IT teams members. The results indicate that there is a tendency among executives to relate directly the adoption of models of IT governance best practices with the estimated benefits and costs. The study also found that, in environments where specialized human assets are essential to the efficient and effective implementation processes, meeting the contractor and the IT services users’ requirements turns to be a difficult task. The results suggest that the low involvement of upper management in the improvement identification in the organization internal processes can impact negatively the results delivery agility.

Keywords

• Governança corporativa
• Planejamento estratégico
• Governança de TI