Zaštita prava putnika iz paket-aranžmana tijekom pandemije COVID-19 – pouke za budućnost

Abstract

The paper provides a critical analysis of the effectiveness of the EU and Croatian national regulations dealing with the protection of the rights of travellers – users of package travel arrangements – in a pandemic. Special attention is devoted to the following issues: a) timely refund to the traveller of the price paid in advance for the package that could not be performed due to the pandemic, and b) the traveller’s protection in case of the insolvency of the travel organiser. Certain proposals are made to improve the implementation of these regulations, so that some observed cases of reduced efficiency in the protection of travellers’ rights can be avoided in the future. In this context, the necessity and importance of the joint action of all involved stakeholders (organisers of package travel, insurance companies and the State) are emphasised.

Keywords

• rights of travellers
• package travel contract
• package travel directive (eu) 2015/2302
• act on the provision of tourism services
• security for the refund of payment in cases of package organiser's insolvency