The Effect of Virtual Self-Management Training in Communication Skills on The Level of Violence and Occupational Stress of Emergency Technicians at Shahid Beheshti University of Medical Sciences In 2021

Abstract

Introduction: Emergency technicians face workplace violence and increasing occupational stress. The purpose of this study was to investigate the impact of a virtual self-management training in communication skills on occupational stress and the degree of aggression among emergency technicians. Material and Methods: This study involved 60 emergency technicians randomly assigned to either the intervention or control group. They completed surveys on workplace violence and occupational stress. The intervention group received six weeks of a virtual self-management training in communication skills. Data was collected after two months and analyzed using SPSS software. Results: The findings showed that there was no statistically significant difference between the control group (110.08±11.92) and the two intervention groups (114.39±11.25) in terms of the average occupational stress before the intervention; The average job stress score between the intervention (94.0±12,70) and control (98.81± 20,81) groups significantly differed following the intervention (p=0.034); After the intervention, the intervention group had lower verbal and physical abuse frequencies compared to the control group. Conclusion: The virtual self-management communication training demonstrated the potential to reduce occupational stress but did not significantly decrease the violence towards the emergency technicians. A comprehensive training program addressing violence factors and communication techniques, implemented over a longer period, is recommended.

Keywords

• emergency
• virtual education
• occupational stress
• communication skills
• violence