Comparative Analysis of Erp Being Used in Hotel Industry of Pakistan

Abstract

IT systems in the hotel industry mainly focused on addressing routine operational issues during hotel operations. Pakistan’s hotel industry has historically been criticized for being reluctant to make full use of IT. This paper reports and analyzes the results of a recent survey of IT applications in Pakistan hotels. This research is intended to highlight factors that can be considered critical for the successful application, particularly to deter a wider use of ERP (Enterprise resource planning) systems in the hospitality sector in Pakistan. The work also helps us understand how ERP systems can provide value for companies in this field, in particular in the hotel industry. The reference model provides the basis for explaining how the current supplier’s product responds to the needs of the market. This research provides an initial systematic review of ERP, Information System, PMS, POS, Back-Office Software, HRIS, Inventory Software, Business Performance, Automation, System Integration, E-commerce in hospitality industry. In this research ERP systems are critically analyzed which are being used in hotel industry of Pakistan. Finally there is review of findings of effect if ERP and MIS implement on hospitality industry in Pakistan that due to less awareness, fear, cost, they don’t want to implement or not need to change. After completing the research it will be clear that how hotel Industry bring change by applying this software or upgrade them self.

Keywords

• enterprise resource planning (erp)
• property management system (pms)
• hospitality management system (hms)
• building management system building management system (bms)
• system interface (si)