Establishment of the Quality Documentation System in the Croatian Bureau of Statistics

Abstract

The main goal of the Croatian Bureau of Statistics (hereinafter: CBS) in recent years was to establish a widely accepted general framework for quality assessment and quality improvement of CBS’s statistical processes and products. The CBS adopted the Total Quality Management (TQM) approach as the general model for quality management, quality assessment and quality improvement. The CBS also established a quality documentation system for statistical products and processes. This diabase of quality information became a key tool for quality assessment, quality documentation and quality reporting for CBS surveys. The database contains an exhaustive list of quality information, which is based on two widely accepted ESS structures, ESMS and ESQRS, divided in two parts: numerical information (quality indicators) and descriptive (textual) information. The CBS has also decided to implement Generic Statistical Business Process Model (GSBPM) for documenting statistical processes, because it exhaustively describes and defines a set of business processes needed to produce official statistics.

Keywords

• Quality Reporting
• Quality Documentation
• Quality Database