Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

Abstract

Background and purpose: Competition among higher education institutions is intensifying and such institutions are increasingly directing efforts towards improving their ranking. In this context, both high-quality programmes and student satisfaction have become major goals of universities. In our study, we tried to identify the importance of various factors influencing student satisfaction in higher education institutions.

Keywords

• student satisfaction
• higher education
• teaching staff
• support facilities
• programme issues