Appraisal of Librarians Performance in Public Libraries in Mazandaran Using 360-Degree Feedback and Providing a Model

Abstract

This research aimed to appraise librarians’ performance in public libraries in mazandaran using 360-degree feedback. To do the research, survey-analysis methodology was applied. The data was collected by pre-prepared questionnaires. The validity and reliability of questionnaires was at a high level, Cronbach's alpha in all questionnaires was higher than 0.75. Statistical population consisted of 95 librarians, 32 superiors, 95 colleagues and 95 users and census method was used. Each librarian was assessed by one supervisor, all colleagues, one user and a self-assessment questionnaire was filled by each librarian. This research used SPSS 22 and PLS and the Kolmogorov-Smirnov and ANOVA test were used for data analysis. Librarians’ performance in total (4.35) and status of their performance in moral - value skills (4.44), functional skills (4.32) and process skills (4.33) were higher than average level. There was no significant difference between the results of four groups in the moral - value index (0.097) but there was a significant difference between the results of four groups in functional skills, process skills, and the total assessment of librarian’s level was lower than 0.05. Comparison of librarians’ performance scores in each library showed the significant level for 3 indexes and the total score of performance evaluation were lower than 0.05 that showed significant difference was observed in these indexes among the 32 libraries. Employees and staff assessment are the main factors in the growth of an organization. Evaluation

Keywords

• librarians
• mazandaran
• performance appraisal
• public libraries
• 360 degree feedback