Strategies for the integration of quality management systems and document management systems, in a Higher Education Institution

Abstract

This article presents the results of a research oriented to identify the integration and collaborative work that can exist from the two areas that manage information in a Higher Education Institution, Quality Management System (ISO 9001) and Document Management, facilitating the integration of methodologies, the compliance with internal and external regulations, resource optimization and consolidation improvement plans. The backgrounds are studied to contextualize the research and identify the areas in which proposals for the integration of these two management models have been presented. Subsequently, through the theoretical review, the most representative themes are addressed, finding that the composition of strategies is given from conceiving plans (objectives), goals and policies (categories). Once the study methodology has been defined, a qualitative approach is applied as an instrument for collecting information, interviews, selecting a group of individuals that are part of the institution’s quality management system and experts in document management, analyzing the results obtained in the application of the instrument from the approach of the mentioned categories, to finally formulate the integration strategies.

Keywords

• estrategia
• integración
• sistemas de gestión
• calidad
• gestión documental