Mobbing in a Workplace and Its Negative Influence on Building Quality Culture

Abstract

Globalization is one of the most significant trends of the contemporary reality that needs to be accepted and adapted to the changes it brings. Human resources have always been viewed by enterprises as a significant long-term functioning capital. Along with new creative work skills, HR currently represent one of the most crucial potentials within an enterprise, enabling it to achieve competitive advantage among rivals. Thus HR serve as a source of the future success of an enterprise. People spend a substantial amount of time at work, and satisfactory working conditions are essential for their psychological well-being, as they can greatly affect both the person’s work performance and the overall quality of life. In order for an enterprise to fulfill the criteria of the contemporary globalized world, management needs to adhere to this trend not only by adjusting the organizational structure, but also by maintaining more complex interpersonal relations among employees. It is the relations that may create conditions for mobbing or psychological bullying to occur, while originating from one or more members of a team, and being directed towards other individuals. In this paper, the authors present selected results of a research related to mobbing in Slovakia, which investigated the degree of its occurrence in a workplace, its most frequent causes, and the manifestations of negative behavior. In conclusion, we propose such measures that will prevent any form of violent behavior from occurring in the workplace, and will have a positive impact on building culture of quality in an enterprise.