Hospitality, tourism, and events industry competency model: Human resource management implications

Abstract

This paper addresses the implications of hospitality, tourism and events industry competency modeling on human resource management for organizations and employees. To facilitate organizational effectiveness, competency models must explicitly define knowledge skills and abilities in key jobs, link to overall organizational strategy, and align human resource management with business objectives. The Employment and Training Administration under the sponsorship of the United States Department of Labor developed the most comprehensive competency model for the hospitality, tourism and event industry. This model provides a framework that aligns recruitment, selection, onboarding training and development, performance management, total rewards, human resource planning, and even employees’ retirement in the hospitality, tourism and events industry. The paper concludes with competency model limitations and future research proposals.

Keywords

• competency model
• hospitality
• tourism, human resource management