Understanding the quality concept in the higher education

Abstract

This contribution aims to present the self-assessment system, developed at the Faculty of Mechanical Engineering VSB-TUOstrava during the application of Quality Management System [Farana 2008] and TQM System, based on the effective use of the EFQMExcellence Model [Hutyra 2004] and compare it with the self evaluation process at the Queen Mary, University of London. Main partsare questionnaires for students in different periods of the educational process. It sheds light on the instrument that aims to understandthe students' experience and to identify how much of the growth and development can be attributed to the quality university experiencethat the institution provides for its students.

Keywords

• EFQM Excellence Model
• Total Quality Management
• self assessment