Mobile Payment in the Connected Car: Developing Services Based on Process Thinking

Abstract

The automotive world is on the threshold of a new era. Manufacturers are transforming themselves into suppliers of mobility services. Fundamentals for the transformation are customer processes combined with connectivity driven by the Internet of Things. Mobile payment serves as an enabler to most of these services.

Keywords

• business process
• connected car
• customer centricity
• mobile payment
• process thinking
• m10
• m15
• m19