کتابداری و اطلاعرسانی (Nov 2018)
Role of servant leadership in organizational silence by mediating role of social capital, organizational trust and organizational justice in public libraries of Yazd province
Abstract
Purpose: The purpose of this study was to analyze the relationship between servant leadership with organizational silence, with an emphasis on the mediating role of organizational trust, organizational justice and social capital. Methodology: The research was an applied one in term of purpose and descriptive-correlational survey in terms of nature and method. The statistical population included all employees of public libraries in Yazd province (207 people), and 126 questionnaires were distributed using Cochran's formula and two-stage cluster sampling method from a limited population. The research data were collected using Organizational Justice scale, Social Capital Inventory, Organizational Trust measure, Organizational Silence Scale, and the Self-Assessment of Servant Leadership (SASL) profile. The reliability of all variables was above 0.7. Data analysis was conducted using PLS-based SEM by Smart-PLS2. Findings : The results of this study showed that the relationship between servant leadership with the mediator variables (organizational trust, organizational justice, and social capital) was positive and significant, while the highest relationship (0.669) was with organizational justice. Also, organizational justice and social capital had a significant effect on organizational silence, while the effect of trust on organizational silence was not significant. On the other hand, organizational justice and social capital mediated the effect of servant leadership on organizational silence with an impact intensity of 45% and 35%, respectively. Conclusion : Increasing library managers' attention to justice through the servant leadership style would create an environment with more trust and interactions, resulting in a reduction of organizational silence in the public libraries of Yazd province.
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