Journal of Engineering Science and Technology (Nov 2016)
STUDENTS’ FEEDBACK FOR CONTINUOUS QUALITY IMPROVEMENT OF MATERIALS TECHNOLOGY COURSE OUTCOMES VIA TEACHING & SUPERVISION EVALUATION SYSTEM
Abstract
Continuous quality improvement (CQI) of a program design and curriculum is a mandatory process to ensure the accreditation of engineering programmes. The most inner loop in CQI of a programme is the improvement of outcomes for each course offered in the programme. This paper studied the CQI of the course outcomes (CO) of a particular course (Materials Technology) via the students’ feedbacks captured in the Teaching & Supervision Evaluation System (TSES). TSES is a system for students to assess the Teaching and Learning (T&L) quality of a specific course offered and at the same time also assess the proficiency and efficiency of the Quality Management System (QMS) MS ISO 9001:2008 for Undergraduate and Graduate (by course work) Study Management. Feedbacks are on General Items (such as course content, infrastructure and apparatus), Faculty and the Lecturers’ T&L Method. The quality of T&L can be improved consistently through this system. In this study, data from five recent years for the Materials Technology course is analysed for the general items, faculty and T&L which involved questions employing a Likert Scale from 1 (Very unsatisfactory) to 5 (Very satisfactory) for the answers. Feedbacks from the TSES are utilised to improve the conduct of the course in the succeeding session. Results indicate scores achieved in every area have increased through the usage of this system and the CQI cycle at the course level is completed
