Psychology Research and Behavior Management (Jun 2023)
The Impact of Compulsory Citizenship Behavior on Job Performance of New-Generation Knowledge Workers: The Roles of Ego Depletion and Relational Energy
Abstract
Haojie Song,1 Qian Yin,1 Qiang Zhang,2 Yongxin Li3 1School of Business, Zhengzhou University, Zhengzhou City, People’s Republic of China; 2Department of Health Policy & Management, Shenzhen Health Development Research and Data Management Center, Shenzhen City, People’s Republic of China; 3School of Psychology, Henan University, Kaifeng City, People’s Republic of ChinaCorrespondence: Qiang Zhang, Department of Health Policy & Management, Shenzhen Health Development Research and Data Management Center, No. 8, Yuanling of 5th Street, Futian District, Shenzhen City, Guangdong Province, 518028, People’s Republic of China, Tel +86 755 22209945, Email [email protected]: Based on ego depletion theory and interaction ritual theory, this research explores the impact of compulsory citizenship behavior on new-generation knowledge workers’ job performance via the mediating role of ego depletion and the moderating role of relational energy employees experienced in interactions with coworkers.Methods: Two studies were conducted to explore the impact of compulsory citizenship behavior on job performance. Study 1 used a 10-day daily diary Survey (N=112) and Study 2 used a questionnaire survey conducted multiple times (N=356) to test the hypotheses.Results: The results of Study 1 and Study 2 were almost convergent. Compulsory citizenship behavior had a negative effect on job performance through the mediating effect of ego depletion. In addition, relational energy negatively moderated the effect of compulsory citizenship behavior on ego depletion and negatively moderated the mediating effect of ego depletion between compulsory citizenship behavior and job performance.Conclusion: The results deepen our understanding of the mechanism underlying the effect of compulsory citizenship behavior on job performance from the theoretical perspective of psychological energy, and also provide practical implications on how to manage new-generation knowledge employees’ work behavior and job performance.Keywords: compulsory citizenship behavior, ego depletion, job performance, relational energy, new-generation knowledge workers
