Diagnosing the Maturity Level of IT Processes at the Enterprise

Abstract

The article is aimed at substantiating theoretical provisions and developing practical recommendations to improve diagnostics of the maturity level of IT processes at the enterprise. It is determined that today at any enterprise using information systems and technologies (in the spheres of management, administration and IT law), business goals cannot be achieved without achieving IT goals, and IT goals, accordingly, can not be achieved without the optimal maturity level of IT processes. It is determined that diagnostics of the maturity level of IT processes at the enterprise is the process of identification, analysis and estimation of the level of performance of IT processes in the field of IT management (taking account of the risk assessment inherent in IT) with the purpose of making reasonable managerial decisions directed on achievement of desirable result of activity of enterprise in the systems of «effect - result», «goal - means - result» and «data - information - knowledge».

Keywords

• enterprise
• information systems and technologies
• IT processes
• business goals
• management and administration
• Standard of CobiT®4.1
• diagnostics