Patient Satisfaction with Services in Out-Patient Department at Tertiary Care Hospital of Patan District, Gujarat

Abstract

Introduction: Patient satisfaction is a key determinant of quality of care it is a multidimensional healthcare issue affected by many factors. Patient satisfaction and healthcare service quality can be increased by using a multi-disciplinary approach. Objectives: The study was done to find out satisfaction level of the patient; to study their bio-social characteristics; and to give recommendations regarding improvement in health center services. Methodology: Study was conducted in GMERS Medical College Dharpur, Patan. Sample size of 151 was calculated Results Results: A total of 151 patients visiting the OPD belonged to 7-75 age groups. Most of the patients (80%) felt that there was good cleanliness in waiting area. Only 50% patients knew about drinking facilities was present in OPD area. Regarding the Doctor-Patient Relationship 90%, patients felt that doctor was listening to them carefully and 79% felt that doctor gave them full information about their disease. Around 70% patients were fully satisfied by the treatment given by the doctor. More than 85% patients felt happy with the behavior of doctors and Nurses towards them. More than 80% patients want to come again. Conclusion: Overall the study showed a good level of satisfaction of patients with OPD services obtained from this tertiary care centre.

Keywords

• Patients' Satisfaction
• Hospital
• CLealiness
• Out patient department
• Doctor-patient relationship