Open Access Emergency Medicine (Jan 2021)
Mobile Ambulatory Application Asafny and Traditional Phone Request 997: A Comparative Cross-Sectional Study
Abstract
Arwa Althumairi, Zainab Alnasser, Sarah Alsadeq, Nouf Al-kahtani, Afnan Aljaffary Health Information Management and Technology (HIMT) Department, College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam, Saudi ArabiaCorrespondence: Arwa AlthumairiHealth Information Management and Technology (HIMT) Department, College of Public Health, Imam Abdulrahman Bin Faisal University, Dammam, Saudi ArabiaTel +966 13 3335213Email [email protected]: This study aimed to determine whether there was a time difference between the ambulatory application Asafny and traditional type 997 in reaching people in need and interacting appropriately.Materials and Methods: This study was conducted using retrospective cross-sectional study. A total of 2120 ambulance requests was extracted from Saudi Red Crescent Authority servers in Eastern Province, Kingdom of Saudi Arabia. The requests were extracted between 2017 and 2019.Results: There were no significant differences between the two methods of request. In 2019, the shortest times for all phases of requests were recorded. “Ordinary patient” was the most common cause for requests.Conclusion: Over the years, efforts by the Saudi Red Crescent Authority facilitated improvements in ambulatory services by adapting new technology and services. This has helped reduce times for all phases of emergency requests.Keywords: 997, ambulances, Red Cross, Saudi Arabia, reaction time, emergency service, hospital, Asafny, Saudi Red Crescent Authority, mobile applications
