Administrație publică digitală — propunere de model de transformare digitală a instituțiilor publice

Abstract

The digitization of public institutions is a mandatory endeavor that should be continued at an accelerated pace. The changes that are taking place in all aspects of society determine the need for a digital transformation of public administration, in order to meet the new demands of society and the growing expectations of citizens. The performance and efficiency of a public administration is already evaluated also in terms of the level of digitization. The digital transformation process is a complex one, involving not only public institutions, but also citizens and other different stakeholders in the community. This article aims to present a model of digital transformation of public institutions starting from mapping the current situation and focusing on the needs of citizens and the challenges encountered in this endeavor.

Keywords

• digital transformation
• e-governance
• digital public services
• digitalization of public administration
• digital skills.