Evaluation of Parameters Service Standard Minimum (SPM) Based on Perceptions of Road Users National Segment Kayee Lon - Meulaboh

Abstract

In an effort to address community needs and assist the acceleration of regional economic development, road construction has become a government priority. The problem in road services is that the Minimum Service Standards (SPM) have not been met based on the functional indicators of road sections, road structure and road safety. Road SPM refers to the provision of roads to meet the needs of the community in terms of the physical size of the road in accordance with certain technical criteria. The government, as the operator of the road, is required to carry out the legal mandate as a form of service to the community using the road. The purpose of this study was to determine the service quality of the Kayee Lon - Meulaboh National Road Segment based on the level of importance and performance and to find out which variables are the top priority for improving performance. To perform this study, 135 randomly chosen respondents were given questionnaires on a Likert scale, and the data was processed using the IPA (Importance Performance Analysis) method. The service quality of the Kayee Lon–Meulaboh National Road Segment with Functional Indicators of Road Sections is at the “Important” level with a mean of 3.924 and at the “Moderate” level with a mean of 3.400 based on performance level. Structural indicators of road sections are at the “Important” level in terms of importance, with a mean of 4.189, and at the “Moderate” level in terms of performance, with a mean of 2.995. The Road Safety Indicator is at the “Important” level based on importance, with a mean of 3.924, and at the “Not Good” level based on performance, with a mean of 2.171. Lane width is the factor whose performance has to be enhanced as a top priority for Road Section Functional Indicators. Pavement surface drainage and crack width are two variables that need to perform better in relation to the Road Section Structural Indicators’ top priority. Variables that need to be improved in terms of performance as a top priority for Road Safety Indicators are street lighting, zebra crossing and crossing facilities.