Research on Airline Operation Efficiency Improvement Based on Flight Dispatcher

Abstract

The airline operation control center is the core of the airline, and the flight dispatcher is the core of the operation control center, so the efficiency of the operation control center has a direct impact on the operation safety and efficiency of the airline. Based on the characteristics and management status of airline flight dispatcher, the efficiency quantification and efficiency evaluation are analyzed and studied, and an evaluation model suitable for the operation efficiency of airline flight dispatcher in China is established by adopting the method of combination of analytic hierarchy process(AHP) and matter-element extension model. Aiming at the evaluation index more targeted and operable under the actual situation, 4 criteria and 16 indexes are proposed and analyzed with example, which are based on the evaluation index system of the operation efficiency of the dispatcher. The results show that, the evaluation Index system is reasonable and effective, which can truly reflect the close relationship between the operating efficiency of the airline and the flight dispatcher, transportation and control equipment, airlines operation center(AOC) organization structure and working environment and airline management regulations, and put forward the theoretical basis for the improvement of the operating efficiency of the company.

Keywords

• flight dispatcher
• operational efficiency
• improved analytic hierarchy process
• efficiency quantification
• matter-element extension model