Level of administrative empowerment at private institution and its impact on institutional performance: a case study

Abstract

The study aims to scrutinize the level of administrative empowerment involving its dimensions (delegating powers/devolution of authorities, independence, learning, and training) on institutional performance (commitment to quality standards, achieving the goals, and staff performance) of Al-Ahliyya Amman University (AAU). The researchers applied the descriptive-analytical method by developing a questionnaire that was distributed among a simple random sample consisting of (200) members, and the data were analyzed, and the assumptions were tested using the statistical program (SPSS v20). The findings of the study revealed that there was a statistically significant impact of the level of administrative empowerment including its combined dimensions on the institutional performance at AAU. Furthermore, there was a statistically significant impact of the level of administrative empowerment involving its combined dimensions on the commitment to quality standards at AAU. The researchers recommend adopting a strategy that achieves the implementation of modern management concepts at AAU such as career empowerment, Total Quality Management (TQM), and teamwork, as well as focusing on the qualification of AAU staff. Such training will help workers practice career empowerment through the implementation of specific action plans for developmental purposes, the development of annual training plans, the use of effective means such as lectures, and motivating employees to participate in training courses and activities.