Data on patient’s satisfaction from an emergency department: Developing strategies with the Multicriteria Satisfaction Analysis

Abstract

This article presents data that examine the patient׳s satisfaction from the services of an Emergency Department in Greece during the economic crisis. 490 questionnaires have been collected for the assessment of patient satisfaction by taking into account criteria like cleanliness, waiting room, access to the hospital, courtesy, friendliness and professional attitude of the emergency department staff, service processes and waiting times. In order to examine the satisfaction levels of the patients and moreover to design possible strategic actions we use the MUSA method. Keywords: Emergency department, Patient satisfaction, Decision making, MUSA (Multicriteria Satisfaction Analysis)