Економіка, управління та адміністрування (Jul 2023)
Categorical analysis of the concept «business process»
Abstract
The development of European integration processes leads to the emergence of new opportunities for improving the functioning of domestic enterprises. That increases competition not only in foreign, but also in domestic markets. This necessitates the need to improve the effectiveness and efficiency of the functioning of domestic enterprises, and requires, first of all, the improvement of their management system. International experience shows that one of the key directions in the context of the above is the application of a process approach to activity management. This requires managers of all levels in the enterprise to understand the provisions of the theory of this approach and the algorithm of actions regarding its practical application. The results of studying the scientific literature indicate that the theory of the process approach to the management of the enterprise's activities has been developed quite widely. At the same time, there are currently no unified approaches to the interpretation of even the basic concepts of this theory - process, business process. It was established that the wording of the mentioned concepts is incomplete, they contain provisions regarding their individual aspects or properties. What makes it impossible to develop an effective approach to improving the company's management system and practically implement it. Based on the results of a categorical analysis of scientific works and the provisions of international and domestic ISO standards regarding the essence of the concepts "process" and "business process", the key features of these concepts were determined. By synthesizing these features, taking into account the connections between them, the author's definition of these concepts was formed. Compared to the positions available in the scientific literature, the proposed formulations are complete, reflect all the key aspects of the studied concepts and make it possible to form an effective approach to the management of the enterprise's activities. It was established that the process contains not one, but three consecutively executed stages, which ensures the existence of the process and connections between the processes. A business process as a type of process has three key features: controllability, repeatability and flexibility. Thanks to these properties, the business process fulfills its role in the system (enterprise). Business processes within the system are interconnected and are aimed at achieving the general goals of the system (enterprise) through the achievement of the goals set for them.
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