An Investigation of Business Process Maturity: Report on Croatian Companies

Abstract

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.

Keywords

• process management
• business maturity
• cluster analysis
• croatian companies
• turning points
• m15
• m21