FEEDBACK TECHNIQUES – IMPACT ON COMMUNICATION

Abstract

Giving and receiving information about employee performance is something that happens every day within an organization. This process of assessment has a clear goal: to clarify the level of performance the employees have to achieve and the steps they have to undertake to achieve the performance standards. In a normal business environment and a positive organizational culture, they both share their views and perceptions without any barriers and try to do that positively, not threatening, irritating, or judging each on their views. Our article analyses the use of the sandwich feedback technique in public administration as one of the sectors where organizational culture and climate differ from those of the business environment and where the spread of messages is more complicated. Connected to this, we analysed if this technique is the most appropriate technique for communicators who want to transform the business environment and culture.

Keywords

• employee
• performance
• feedback technique
• interpersonal relation
• performance standards