Design method of service system that encourages co-creation from the viewpoints of service chains and continuous provision

Abstract

In the context of recent servitization of manufacturing characterized by IoT, Big data, and AI, we require a data-driven front-loading design of product with service. This paper proposes a design method of service system that encourages co-creation using a structural framework called TriCyPSS (Triple Cycles for Product Service System) from the viewpoints of service chain and continuous provision among client business, my business, and partner business. This paper shows a case study according to the method’s procedure and details notations using a system modeling method called i* (eye-star). Using them, we clarify value in use brought by the service chain and continuous provision as well as data utilization and information circulation. Finally, this paper employs the method together with business planning methods and tools for practical use.

Keywords

• pdsa cycle
• product service system
• service design
• system design
• data utilization