Theoretical and Applied Economics (May 2024)
Romanian public administration’s digitalization within European context
Abstract
The digitisation of public administration offers many benefits for both employees and citizens, improving resource management and fostering the development of innovative public services. Effective digitisation prioritises the needs of citizens, with an emphasis on simplicity, speed and transparency in public services. This comprehensive digital transformation presents opportunities for increased transparency, accountability, efficiency and improved tax collection, which have become even more crucial during the COVID-19 pandemic as online solutions have soared. Our research provides an in-depth analysis of strategic management in public administrations, focusing in particular on the impact of digitisation on local tax revenue collection in Romania over the period 2015-2021. Authority for the Digitalization of Romania plays a key role in advancing the digitisation of public administration. This thesis examines the Authority’s contributions to the transformation of public services through digital means, with a focus on improving efficiency, transparency and citizen engagement. Analysing key initiatives and strategic frameworks implemented by the Authority, the research highlights significant progress in streamlining administrative processes and improving public service delivery. The study also explores the challenges faced in the digital transformation journey and provides recommendations for overcoming these obstacles. Using data from the national e-payment platform ghiseul.ro, we used panel data analysis, complemented by reliability and robustness testing, to explore this impact. Through comprehensive analysis and case studies, the paper highlights the critical impact of Romania’s efforts on the digital evolution of its public sector, promoting a more responsive and efficient governance model.
