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ANALISIS KUALITAS PELAYANAN PUBLIK BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI RIAU

Lectura: Jurnal Pendidikan. 2016;5(2)

 

Journal Homepage

Journal Title: Lectura: Jurnal Pendidikan

ISSN: 2086-4876 (Print); 2549-063X (Online)

Publisher: Universitas Lancang Kuning

Society/Institution: Universitas Lancang Kuning, Fakultas Keguruan dan Ilmu Pendidikan

LCC Subject Category: Education: Education (General)

Country of publisher: Indonesia

Language of fulltext: English, Indonesian

Full-text formats available: PDF

 

AUTHORS


Yuhelmi Yuhelmi (Universitas Lancang Kuning, Indonesia)

EDITORIAL INFORMATION

Peer review

Editorial Board

Instructions for authors

Time From Submission to Publication: 16 weeks

 

Abstract | Full Text

This study aims to analyze How Public Service Board of Library and Regional<br />Archives Riau Province, hereinafter referred to as (BPAD) Riau Province. This is<br />done to look at the quality and how much success BPAD Riau Province in performing<br />its main function for the people who need the information in the Library, Public<br />Services how and what has or has not been done by the libraries in improving service<br />quality perceptions positively or negatively to quality of public services provided by<br />the Library Visitors Riau BPAD can be used as input for later followed up to<br />determine new strategies for improving the quality of services that aim to improve or<br />defend it.Methods used are qualitative methods and data collected by focuss group<br />discussion (FGD) and inferred based on five aspects of service quality the<br />respondents were library patrons who use library services in BPAD as many as 14<br />people consisting of 2 librarians, lecturers 3, 4 general (civil servants and private), 3<br />students of, and 2 students, by using the technique of purposive sampling. Based FGD<br />results showed that for BPAD reliability aspects are at a good level, for aspects of<br />responsiveness and confidence is at a level sufficient to aspects while empathy is at a<br />level less so for this aspect needs to be improved towards a better, while for the<br />intangible aspects of BPAD services are at a satisfactory level and this needs to be<br />maintained in order to remain on the future state of the user satisfactory.<br />Keywords: Quality, Public Service, BPAD Riau Province.