The Level of University Performance Using Advanced Balanced Score Card: an Empirical Study of Tebessa University - ALGERIA

Abstract

Abstract: The adoption of the Balanced Score Card in the field of higher education has great benefits, including on-going development of methods, tools and means used by universities to achieve their goals, so as to respond to the community’s evolving needs and requirements. Consequently, the evaluation of the strategic performance of the university achieves an accurate examination of the current situation to determine strengths and enhance them, and to pinpoint weaknesses and address them. Results indicate that the Balanced Score Card can be adopted and adapted to measure and evaluate the performance of Tebessa University. It is also possible to measure the dimensions of Balanced Score Card which should be made available since it is one of the modern techniques, which assist in developing administrative performance and achieving a comprehensive measure for university performance and development. Based on the study results, a set of recommendations was proposed.

Keywords

• strategic performance
• balanced score card
• quality of educational services.