Methods of quality assessment services airport operations

Abstract

Evaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation, which is a priority for improving the quality of customer services.

Keywords

• методика
• аэропорт
• модель
• показатели качества