Aspekti Publìčnogo Upravlìnnâ (Apr 2019)
Quality of working life: concept and research
Abstract
The aim of this paper is to define the set guidelines of conception of quality of life and its components, to present the results of the evaluation of quality of working life in an organisation, and to disclose discoveries of the study of the work-family conflict and the balance of work and personal life. This paper follows the analysis of scientific and methodological literature, the methodology of social research and a case study. A model of quality of life was designed, which includes eight domains of quality of life and their factors. This model was used to study the quality of working life in one particular company. The research findings show that studied organization has possibilities to increase their employee’s quality of life and loyalty by improving working conditions and environment. The findings suggest that designed research method is suitable for evaluation of quality of working life and quality of life. It is possible to generalize, that quality of life and quality of working life can be managed, measured and evaluated. Using “The reason for the intention to quit work model” (J.C. Rode, 2007), the research of balance of work and personal life was conducted in a form of a survey in which there participated representatives of two extremely distinct groups according to the nature of their work: creative workers and office workers. It was found that a different nature of work really determines a different work-life balance from the objective point of view. However, hardly has any influence towards the considered work-life balance of the exploratory groups themselves from a subjective point of view. It appears, even though both the creative and office workers are satisfied with their work-life balance, respectively, yet from the objective point of view, personal life of the creative workers suffers from work much more.
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