Study on the Configuration of Knowledge Hiding Behaviors in Social Q&A Community Based on FsQCA

Abstract

[Purpose/significance]Knowledge hiding behavior is not only detrimental to the generation of individual knowledge, but also affects the healthy development of social Q&A communities. Exploring the causes of users’ knowledge hiding behaviors in social question-and-answer communities is of great significance to enrich relevant theories of user behaviors in social question-and-answer communities and guide the optimization of platforms. [Method/process] From the perspective of configuration, based on the person-environment matching theory, the fuzzy-set qualitative comparative analysis method (fsQCA) was used to analyze 157 valid samples collected from the questionnaire. The combined effects of value congruence, interpersonal similarity, needs-supplies fit based on external motivations, needs-supplies fit based on internal motivations and demands-abilities fit on knowledge hiding behaviors were explored. [Result/conclusion] To obtain the combination path of high and low degree knowledge hiding behaviors, this study finds that demand matching plays a key role in knowledge hiding behaviors. Through comparative analysis, it is found that users are more inclined to knowledge hiding and reduce knowledge hiding behaviors, it is necessary to strengthen the matching of various conditions.

Keywords

• knowledge hiding behaviors