Patient satisfaction - Mission impossible

Abstract

Achieving patient satisfaction in a clinical setting is a perennially difficult yet much sought-after goal for every physician. There are many ways to realize this goal including reducing prices, offering new procedures, creating new amenities, and such. However, none of these tend to produce the elusive loyalty. This review shines a laser focus on ways to increase loyalty among your patients and encourage them to act as your ambassadors.

Keywords

• Customer service
• loyalty
• management
• patient delight