Dealing With Human Resources in the Age of Consumer 4.0: Aiming to Improve Service Delivery

• Juan Jose Blazquez-Resino,
• Santiago Gutiérrez-Broncano,
• Pablo Ruiz-Palomino,
• Pedro Jimenez-Estevez

Affiliations

Juan Jose Blazquez-Resino

Department of Business Administration, University of Castilla La Mancha, Talavera de la Reina, Spain

Santiago Gutiérrez-Broncano

Department of Business Administration, University of Castilla La Mancha, Talavera de la Reina, Spain

Pablo Ruiz-Palomino

Department of Business Administration, University of Castilla La Mancha, Cuenca, Spain

Pedro Jimenez-Estevez

Department of Business Administration, University of Castilla La Mancha, Toledo, Spain