Examining the Factors Affecting Human Resources Development in the Field of Social Welfare Providing a Model Based on the Delphi Technique

Abstract

Introduction: This research aimed to investigate the factors affecting human resources development in social welfare based on the Delphi approach.Methods: In three rounds, this descriptive study was conducted with the Delphi technique. The statistical population was the faculty members and human resources experts in Sistan and Baluchistan province; 20 people were selected through purposive sampling. The constituent elements of human resources development in social welfare were identified during a library and internet survey. Reliable internet databases, such as Emerald, Elsevier, and Science Direct, were searched, and articles in this field were studied. The experts survey utilized a five-point rating scale ranging from completely inappropriate (1), unsuitable (2), relatively suitable (3), suitable (4), and completely suitable (5). Experts confirmed the content validity of the survey. Kendall's coefficient was employed to assess the level of agreement among the experts.Results: The aim was to identify the dimensions, indicators, and components of the human resources development model in social welfare. To achieve this, the Department of Cooperative, Labor, and Social Welfare and several experts' opinions were sought and considered. Ten dimensions (social-cultural, creativity, job knowledge, organizational knowledge, intellectual, decision-making skills, communication skills, technological, behavioral, and competencies) and 35 components were identified.Conclusion: According to the current research on the components of resource development, any activity based on the development of employees in this sector will lead to significant results in promoting public services.

Keywords

• delphi technique
• staff development
• workforce
• internet
• social welfare